Frequently Asked Questions

Absolutely. PDF Paw uses industry-standard security measures to protect your payment information. We partner with trusted payment processors that comply with PCI DSS (Payment Card Industry Data Security Standard) requirements. Your payment details are encrypted during transmission and never stored on our servers. All transactions are processed through secure, encrypted connections, and we use tokenization to protect your card information for recurring payments.

Your documents are stored on secure, encrypted servers in certified data centers with strict access controls. All files are encrypted both in transit and at rest using AES-256 encryption. We maintain multiple backups to ensure data integrity and availability. Documents are automatically deleted from our servers after processing unless you choose to save them to your account. You have full control over your data and can delete your files at any time.

If your file processing stops at 70% or gets stuck, try these troubleshooting steps: Refresh your browser and try again. Check your internet connection stability. Ensure your file size is within our limits (typically 100MB for most operations). Try using a different browser or clearing your browser cache. If the issue persists, the file may be corrupted or have complex formatting that requires additional processing time. Contact our support team at support@pdfpaw.com with details about your file type and size for further assistance.

If you are experiencing download issues, try these solutions: Check your internet connection and try again. Disable any ad blockers or browser extensions that might interfere with downloads. Clear your browser cache and cookies. Try using a different browser or incognito/private browsing mode. Ensure you have sufficient storage space on your device. If the download link has expired, you may need to process the file again. For persistent issues, contact our support team who can provide direct assistance or alternative download methods.

To work with password-protected PDF files, you will need to provide the password during the upload process. PDF Paw will prompt you to enter the password when you select a protected file. Once the correct password is entered, you can edit, convert, or process the file normally. If you do not know the password, PDF Paw cannot bypass the security protection. Please note that we respect document security and cannot remove password protection without proper authorization.

PDF Paw supports a wide range of languages, but some limitations may apply: OCR (Optical Character Recognition) works best with Latin-based alphabets and may have reduced accuracy with complex scripts or handwritten text. Right-to-left languages (Arabic, Hebrew) and Asian languages (Chinese, Japanese, Korean) may require specialized processing and could have longer conversion times. Font compatibility might affect the appearance of converted documents in certain languages. For best results with non-Latin scripts, ensure your original document uses standard, clear fonts.

OCR (Optical Character Recognition) technology analyzes images of text and converts them into editable text. It works by identifying character patterns and shapes. However, OCR accuracy can be affected by several factors: Image quality and resolution - blurry or low-resolution images produce poor results. Font types - unusual or decorative fonts may not be recognized accurately. Document condition - skewed, rotated, or damaged documents can reduce accuracy. Background noise - complex backgrounds or watermarks can interfere with text detection. Handwritten text is particularly challenging for OCR technology. For best results, use high-quality, well-lit scans with clear, standard fonts.

Yes, PDF Paw provides sharing capabilities for collaborative document work. You can create fillable PDF forms and share them with others via secure links. Recipients can fill out the forms without needing a PDF Paw account. You can control access permissions, set expiration dates for shared links, and track form submissions. All shared documents maintain the same security standards as your regular PDF Paw files. To share a document, look for the sharing options in your document management dashboard.